Product Fulfillment

 

Our fulfillment services are structured to offer a wide range of solutions for your various shipping requirements, including kitting, packaging and re-packaging, point of purchase displays, and a wide variety of customized services. As both FDA and DEA certified, we possess the breadth of experience to service the industrial, commercial, consumer, wholesale and retail business-to-business and business-to-consumer markets. That’s product fulfillment service you can count on.

• Customized pick, pack and ship fulfillment
• Rate shopping/ carrier management/ volume rate discounts
• International shipping/customs brokerage and management
• Call center & web order processing
• Serial number, lot number and expiration date tracking
• Dedicated product fulfillment personnel
• Document personalization
• Returns processing/reverse logistics
1. Established set of customized business rules for the disposition of product
2. Able to return product to stock, recycled, discarded, or refurbished and reused
3. Returns handled through Returns Material Authorization (RMA) processing
4. Items inspection and breakdown for inventory reallocation or disposal
• Continuity programs
• Same day & 24 hour order processing standards

Stock Distribution

 

We stock your products and process your orders so you can put your focus back on your core business. We provide accurate inventory by integrating your stock numbers and bar codes into our system for faster, more efficient order processing. All orders received by 2:00 p.m. ship the same day. And in some instances, orders can be received up until 5:00 p.m. and still ship the very same day. That’s stock distribution you can count on.

 

Warehousing

• Provide a defined space for your goods

Inventory Management

• On-line reporting

Receiving

• 24-hours

Order processing

• E-mail
• Internet
• FTP
• Fax

Packaging

• Pack multiple pieces into one box
• Label requirements
• Carton
• Case

Shipping

• Coordinate shipping with our transportation partners or with a vendor you currently have an affiliation with.
• Regional distribution
• Use Continental’s preferred vendors and take advantage of our discounts

Promotional/POP Fulfillment

 

We work with you to handle all aspects of receiving, warehousing, and shipping POP/POS inventories. Production staging of promotional materials can be simple, straightforward, many-to-one distributions, or they can involve vary large, highly sophisticated one-to-many drop-shipments. We’ve got experience in all varieties of kit or package configuration, sometimes requiring each group to be shipped differently to accomplish a preferred result. And we specialize in in-store demonstrations, supporting more than 40,000 weekly.

 

With all inventory management, assembly and distribution services under one roof, there is greater flexibility, as well as rapid response to change order or package components. There is also greater flexibility in cost, with transaction pricing quotes supplied per piece, kit, set, carton, or any other relevant unit. That’s promotional fulfillment you can count on.

 

Full service packaging and fulfillment capabilities:

• Product packaging to complete display assembly and kit packaging
• Packaging and re-packing; providing support to bulk shipments to be re-packed
• Expertise in kit design facilitates high-quality packaging and security of knowing your kit will arrive undamaged
• Security standards that follow FDA and DEA requirements
• DEA certified to support pharmaceutical sampling
• Food grade to support food sampling events and demonstrations

Kit Assembly

 

Kit assembly represents an extremely large segment of our daily activity. We use a three tiered approach to our quality checks, through our bill of materials, line production and quality assurance procedures.

 

We have a long history of providing promotional fulfillment services for a wide variety of clients, including the largest retailer in the U.S. We have supplied kits and displays for national in-store promotions, new product sales, event marketing and web-store fulfillment.

 

Our line assembly is designed to provide the most efficient, accurate and cost effective kit assembly services. We design the specifications for procuring cartons and packaging for mass kit assembly.

 

And our quality assurance procedures ensure clarity from start to finish, including process, flow documentation for product rework, assembly, prep, packaging and shipping. That’s kit assembly you can count on.

 

Packaging / Re-Packaging

 

Providing packaging and re-packaging services goes hand-in-hand with kit assembly and order fulfillment.

Proper packaging can make all the difference to the success and cost of your project. We work with each client to provide affordable solutions by breaking out, measuring and counting bulk products into shippable quantities. We work directly with our sheet plants and corrugated manufacturer partners to design and manufacture the best pack to complement your product. That’s packaging and re-packaging you can count on.

 

Components of Packaging and Re-Packaging:

• Shrink wrap technology
• Custom pallet displays
• Sequencing

New packaging options from Continental Logistics! Glue tipping and shrink wrapping for your sampling programs.

Internet & E-Commerce

 

Our dedicated staff of programmers and data processing personnel provide a secure environment for the first phase of your order. Our systems are built to facilitate a secure order process. Whether the order arrives via transmission from your website or e-mail, we complete the order fulfillment. Labels and order sets are created and reporting is made available to you immediately.

 

Working in direct communication with customer service and warehousing, we pick, pack and ship orders forwarded by the data center. We save you money on packaging, postage and process returns, all while maintaining accurate records of your inventory. That’s internet and e-commerce fulfillment you can count on.

 

Components of E-Commerce Order Fulfillment:

• Inventory management
• Packaging and re-packing
• Stock distribution
• Product fulfillment
• Transportation/shipping
• On-line tracking

Incentive & Reward

 

Whether your project deals with on-going incentives or is an annual awards program, Continental can provide customized services that satisfy your unique objectives.

 

Premium gifts are warehoused at our facility in your dedicated and secured area. From there, our inventory management can support your reporting structure and our packaging and shipping expertise can help any organization define and design the packed finished goods. That’s incentive and awards fulfillment you can count on.

 

Components of Incentive/Award Fulfillment:

• Customized packaging
• Design gift package
• Inventory management
• Customized correspondence or inserts:
1. Thank-you notes
2. Congratulation letter
3. Certificate
• Orders in by 2 p.m. ship same day
• Shipment method of your choice
• On-line Tracking

Rebates & Sweepstakes

 

Continental provides you with the ability to manage and monitor your rebate and sweepstakes campaign from start to finish in a customized and personalized manner. We handle all of the back-end functions including: collecting entry information, choosing a winner based on customer specific parameters, fulfilling prizes, notifying participants, and any other program requirements. Whatever your fulfillment needs, our rebate processing solutions provide extraordinary benefits that enhance your efficiency, impress your customers and improve your overall campaign. That’s rebate and sweepstakes fulfillment you can count on.

 

Inventory Management

 

If you are looking to outsource your warehousing, order processing, and inventory management, look no further than Continental. As one of our more enduring core competencies, our inventory management services apply best-in-class technology to manage even your most intricate inventory needs. And in turn, we understand and anticipate the costs associated with damaged goods or product shortages. That’s inventory management you can count on.

 

Components of Inventory Management:

• Comprehensive reports provide up-to-date information on stock status such as:
1. Re-ordering needs
2. Inventory valuation
3. Inventory turnover
4. Detailed sales history & analysis
5. Expiration dates
• Our Warehouse Management System (WMS) keeps detailed records of:
1. Inventory quantities - by carton, case, piece, SKU
2. In-depth costs information
3. In-depth sales information
4. Stock replenishments
5. Minimum/maximum quantities of each product
• Costing methods available:
1. Standard Cost
2. Average Cost
3. LIFO
4. FIFO
5. Lot number
6. Serial number

Warehousing

 

Our warehousing solutions are designed to assist companies that do not provide in-house logistics services. You will optimize cost savings, lower liabilities and increase speed to market with our flexible warehousing, our established transportation networks, and sophisticated technology.

 

Continental operates more than 100,000 sq. ft. of warehouse space in Illinois. Our state-of-the-art facilities are complete with the technology to move your product, whether it be pick and pack, case pick or complete pallet shipments. Our facilities are FDA and DEA Certified. That’s warehousing you can count on.

 

Components of Warehousing:

• Push Back Racks
• Drive-In Racks
• Flow Rack
• Carousel conveyor
• Automatic Kit Assembly Conveyor
• Automatic Small Package Distribution Conveyor
• Automatic Pallet Shrink Wrap and Pallet Conveyor
• Over 25 Dock Stations

 

We maintain a high quality facility that exceeds all sanitation, safety and security expectations.

 

Sanitation:

We are committed to maintaining food grade levels of sanitation in our facilities through training and process management and following the American Institute of Baking guidelines.

 

Safety:

Our employees are trained in job safety and OSHA regulations; each facility is inspected by a safety team on a monthly basis.

 

Security:

Our facilities are monitored electronically and inventory integrity is checked through cycle counting and spot checks. We provide log books and visitor tags for visitors. And our employees undergo stringent pre-employment screening.

 

Virtual Warehousing

 

Understanding where your product is during all phases of the supply chain is vital to operating a business. We understand this principle and help you track and measure your business. Our proprietary systems and virtual warehouse allows you to track, trace and measure your business online, 24/7.

The virtual warehouse gives you access to information that helps you better manage your business. This includes inventory receipt, packing details and shipping details, just to name a few. The system is optimized for flexibility, with the ability to handle multiple business models, yet still customizable to an individual customer level.

In addition to the real-time visibility into the supply chain, our system allows you to set up, manage and measure vendors' performance against specific key performance indicators. You are truly able to manage your business "virtually" at any time.

Sampling

 

Product sampling, delivered in direct mail programs or other product giveaways, can be one of the best ways to allow consumers to experience your product. Continental Logistics Solutions can help your sampling program by creating an interface with your consumer either online via microsites or offline in-home or in-store. With state-of-the-art glue tipping and shrink wrapping capabilities, Continental delivers your sample the right way, stabilized, unitized, clean and tamper-resistant.