Click. Pick. Deliver.
For eCommerce, everyone understands that the time from order placement to order fulfillment is critical.
This critical time is where we shine.
CTL is the engine behind some of the world’s most recognized brands and understand where success starts: at the beginning. Our device to doorstep support means we’re with you from the development of your eCommerce systems to the behind-the-scenes-support on every order.
Our meticulous methods and system visibility give you control over your order fulfillment and delivery process from beginning to end. We delight in the details so you can delight in the results.
How does the order fulfilllment
Step 1: Connect
You can send your customer’s orders to our system through multiple channels including via:
- Enterprise Resource Planning (ERP)
- Order Management System (OMS)
- CRM Platform
- Secure File Transfer (SFTP)
- Application Program Interface (API)
Once your orders are uploaded and addresses validated, your inventory is mobilized at the lowest shipping costs that meet your business needs.
During each step of the process, our Client Engagement Specialist will be there to assist you. From account creation to managing inventory levels through our Virtual Warehouse Portal, you can count on us to deliver not just products, but complete peace of mind.
Step 2: Set Up Inventory
We continuously verify product information, quantity, weight, dimensions, and product quality. Through top-tier technologies and secured product storage, we offer real-time inventory dashboards to put you in control.
Step 3: Pick. Pack. Ship.
From assembling complex orders to automated kitting, we provide integrated systems and flawless operational support to delight your customers.
Step 4: Manage Your Business
Take control of your deliveries. Our Granted Control Principle puts the power in your hands. Through full operational transparency and real-time metrics, we energize your brand and brainstorm cost-reducing and business-enhancing solutions with one goal: your success.
Step 5: Returns
We make returns seamless. Our Returns Team quickly and efficiently processes returns and determines whether merchandise can be restocked or resold before returning to inventory. All returns are logged, tracked, and documented.
Customer First Technology
Want to stay ahead of the competition? We can implement top-tier custom digital solutions that integrate with all major eCommerce platforms.
Let us recommend the right digital solutions to simplify your fulfillment, delivery, and returns.
A Wheel on Your Virtual Cart
One solution does not fit every customer. That’s why our APIs, web services, and EDI support integrate with every eCommerce platform. These include:
- and many more